Arizona Water Chatbot: A Usability Study & Redesign
The Arizona Water Chatbot is a website developed by ASU to raise awareness among Arizona citizens about their water- where it comes from and to answer any water-related questions they might have. Our team conducted a usability study to assess how effective the chatbot was in delivering information and how we could improve the user experience.
Challenge
Blue is the name of the chatbot, and we conducted this usability study to improve its overall user experience. Users faced challenges in navigating the chatbot and finding relevant information about Arizona's water. Our goal was to identify usability issues and implement design improvements to make Blue more intuitive and effective.
Insights from User Survey
To understand user awareness and interest in using such a chatbot, we conducted user interviews. We connected with Arizona natives and interviewed a few people. We wanted to know if they were aware of their water sources and whether they found Blue useful.
Problem #1
Solution #1
Problem: Users gave up providing feedbacks to responses because of pop-ups.
Solution: Providing quick feedback process via pre-filled chips of feedbacks which increased the feedback rate.
Conclusion
Through this usability study, we were able to identify key areas where Blue could be improved. By combining heuristic evaluation with real user insights, we proposed design changes that made the chatbot more accessible and effective. The study not only enhanced Blue’s usability but also provided a better experience for Arizona citizens looking to learn about their water resources.
